Volvo Glenmarie by Federal Auto Cars

Waited 3 weeks to get a appointment with no feedback from them. 2 days after collecting the car there was problem and call, call, and call with no feedback. Wonderful Car, Horrible service

Rather slow. Unlike other European car brand, there is no staff serving you while waiting for your car service, such as offering you drinks and snacks.

0, lost my service booklet and have no record of my 2018. I have been following up with them for no less than 4 times. Just yesterday their staffs gave me 3 different service dates for 2018! Seriously and amazingly screwed up for a brand like Volvo!

A few times I have visited this branch but the sales staff are never ever interested in approaching a potential woman buyer who walks into the showroom alone. They live in the Dark Ages. I get a totally different reception when I walk I to other car showrooms. They probably think I can't afford your cars. Your loss Volvo!

Best place to service your volvo. If it is gonna take long. Sunway pyramid is not far from here.

Came to check on some issues regarding my father's volvo. Sevice person was very welcoming. Sales person not so. If only they can improve on that.

Worst and lousy customer service which I have experienced with european car maker so far. Sales advisor prefer to stay in aircon room chatting with his mobile phone instead of service pontential client

The service / after sales team is highly experienced and attentive to customers. Highly recommended.

Newly renovated interior is amazing. Cozy environment to relax while waiting for car to be fix or service. Feels like in Ikea!

Enjoy your expresso & light snack while waiting.

Receiption lady Kak Faridah is super friendly. SA (service advisor) Mr Dina and Workshop Mr Leong are among the best personnel: super friendly, informative, communicative & helpful. They will go extra mile.

Service advisor is poor. No follow up with customer. If the person in-charge of ur car is out, no 1 will take over. Need to keep calling to find out about the status of the car.

After sales services is poor. No follow up with customer. Need to keep calling to find out about the status of the car.

The service crew was awesome. They explain in detail on what need to be done. Free freshly brewed coffee for customers too!

Terrible. They damaged more parts than they repaired, overcharged me and had me wait over 1 month.

I purchased a brand new Volvo S80 from this company (their Johor Branch) and have been waiting for more than a year for them to fix a City Security System problem. They've had the car in their service centre six times and each time the 'repair' has failed to fix the fault, so I continue to drive it with safety warnings. Service staff have several times made assurances that have not been honoured and are unresponsive. This is the worst 'servicing' I have received on any car I have owned. Totally unacceptable. I will never buy another Volvo, or any car from Federal Auto.

Terrible service center. Literally i called 20 times for 3 days at different time to make a book. But not answering. Should be prompt to listen customers complaints since when customers calling to service center, it means they have problems on their volvo and already got annoyed with that but even when they are lazy to get their calls, it makes them more upset. You got it volvo?