Bake With Yen Puchong

Today I had an unpleasant encounter at this branch.

As I was paying for my items; while removing a packet of flour for the cashier to scan, the flour has a tear at back of the packet n some of flour poured out onto the counter n some in my recycle bag. The cashier allowed me to chg to a new packet. So I went to exchange to a new packet.

However upon returning to the counter another staff came with the ‘damaged’ packet of flour and accused me of mishandling & causing the packet to tear. I was shocked and told her I don’t know how it tore.
She walked off and obviously was not happy.

The reason for this review:
1) For a long period of time I hv been patronising this branch but today to be ACCUSED blindly is totally uncalled for.

2) You DO NOT just simply accuse your customers on the spot without even knowing what had happened at the first place. We really would not know the condition of the flour as I DID NOT have any sharp items or items that would caused the tear. And after observing the quality of flour packet, I do not think it could tore that easily.

3) Furthermore I DID NOT do anything to the packet flour unintentionally from the time I added it into my recycle bag until I reached the cashier counter to pay.

4) I did offer to pay for the ‘damaged’ item (after the staff left) but seriously the staff who came up to me at the counter shld hv spoken in a more professional way.

Bake with Yen, we as customers at your baking business, we do not wish to be in a situation like this & if I did really caused any damages to your items I would definitely pay for it.

So this is VERY DISAPPOINTING coming from an established business

The materials here are complete, but the foreign worker Anis can't speak Malay. I told him that I already know the size of the cans I want, and I need to check whether the cans in the big bag are damaged, because what I want to buy is 40 Yes, Anis asked me to check the jars on the shelf. I told him two or three times but still didn’t understand.

I had been purchasing baking ingredients from BWY for 20 years, especially butter. This morning, I had to throw away 1 block of unsalted butter as it was moldy though thr expiry date is still a few months away. I sent the photos and messages to their business contact via WhatsApp. To my surprise, there was no response.

Editing previous review from 5 stars to 1 star. Staff is extremely rude! They made a mistake in putting the wrong products on the wrong shelf. By the time we realised after paying, they refused to exchange and the 2 ladies in the store started saying its our fault and scolded us back! We asked politely, and these people have NO MANNERS at all. She said "use your own eyes to see" in Mandarin but it's your staff's fault in the first place.

U can find cheese, hi protein flour, hongkong flours, whole meal flours, nuts, ingredients for baking at reasonable price here.stuff for baking which are difficult to get are available here.even baking moulds.good place to visit if u r into baking.

This place off season times have lots of ingredients to offer. Not too crowded either. During some peak season lots of popular items sometimes not available.

Low price and wide range of products, can find everything here. But just dont expect anything good/friendly from staff

My preferred shop to find baking ingredients.mostly i went there to buy butter, cream cheese and i love to use their premium vanilla essence coz it makes my baking smell extra good. On less side, its hard for me to find 9x9x2 box.always out of stock and price a bit higher compared to shopee.others all good

If you like to bake cakes or make cookies we recommend you visit the lovely store in puchong. It have the tools and the ingredients that you looking for.

Quite standard fare over all their branches. Overall all baking needs covered. However on price point for certain items for 'expert buyers' they fail as some inconsistencies in getting the very same items one is sure of.
Assuming stocking of those consistently is challenging. Examples to provide now too expansive.
But if you want to ensure you can get all the types of flour you want this is the place to go.

A large-scale shop with a wide range of bakery supplies. Basically any baking ingredients or tools can be found there. Price is reasonable and staffs are very helpful. Opened during MCO times. Highly recommended!

All your baking needs under one roof. Prices are lower, wide choices, clean, spacious and limit number of people into the shop. This is good to keep all of us safe. I recommend.

Reasonably priced, helpful and plentiful of staff despite covid times. They have alot of options for common items but a bit limited for certain items. Space is a bit tight in the premises.

Have a wide selection of ingredients for cookies, bread and cake. Prices are affordable too.

A bit crowded on weekends.

Really crowded by noon and parking is difficult. I just don't see the logic and need to come here to buy bakery stuffs and end up suffering unnecessarily.

Staffs are very helpful. I buy things online n get it on time. Sometimes you want to know more about certain products. When you call with out hesitation they will help you even during busy hours. One of them is Daniel in BWY in Bandar Puteri Puchong. Thank you Daniel. You deserve all the 5 stars.

Use to have a more friendly group of staff. Now not anymore.should really focus on ur customer service. Getting from bad to worse.

One of my favourite go to store for baking supplies. Prices are competitive and you can find a good selection of ingredients to bring your patisserie to life. I came here mostly for the reasonably priced nuts and bake them as my healthy snacks. And yeah sometimes they do have sales and you can buy some good quality sticks of butter here for less than RM8/250g. Only downside is that it can be crowded at times with long queues and parking might be difficult sometimes.

I like the fast delivery of order especially during this period I can purchase at zero interaction. And most of the time the store has everything i need. During MCO, there is also proper SOP in crowd control.

Attention to all self made Bakers, this shop sells all sorts of baking products under one roof. But do yr homework before making any purchases, some goods may be expensive ie diary's products. Happy shopping