GD Express

SCOLDED CUSTOMER!

Generally, I rarely leave negative feedback for couriers because I value their dedication and professionalism.

However, I would like to suggest that if a customer is unable to answer a call immediately due to work commitments, it would be beneficial for GDex to follow the example of Lazada, Shopee, J&T, etc. They use WhatsApp effectively by sending pictures to customers as proof of attempted contact and delivery. Instead of persistently calling and admonishing customers for not answering the phone, using WhatsApp might be a more efficient and considerate approach.

***This is the SECOND TIME I've encountered this issue with GDex.

I can’t go, it sucks, I took the goods but didn’t give them away, I said L-words, I said it was too heavy and I couldn’t give them away, it’s ridiculous, I couldn’t give them away and then I got them

Saya bercakap dengan salah seorang staff india nama EMMA di gdex penang dato keramat, layanan yg sangat buruk dan biadap, cust tak habis cakap lagi dah letak fon.menyalahkan customer tapi system sendiri yang tak betul.order gdex hari rabu 13/9/2023, kalau esk nak kena order gdex lagi lepas tu nak kena double charge ka? Bukan masalah saya kalau runner dah blah dlm pukul 4.kalau tak bole order gdex dlm hari yg sama pada pukul 3 lebih.patutnya disable la wasap tu jgn letak dah hari yg sama.apa yg sya perasan pada wasap gdex.kalau order gdex lepas dari pukul 4 mmg tak akan pick the same day akan pick up esk which is fine.tapi saya order gdex dlm hari yg sma dan masih bole pick up hari yg sama.sebelum ni pukui 5 lebih pun gdex mai ambil doc lagi.nasib baik adik gdex nama Roy tu mai pick up. IM UTTERLY DISSAPOINTED WITH THE SERVICE FROM THE GIRL (NOT THE RUNNER) AND THE GIRL WHO PICK UP THE CALL NAMED EMMA.

Don't even feel like giving any star at all. Their service is so bad that no words could describe.

Bought Joey mattress last 2 weekend, shipment arrived in Penang then no update at all. Called to office multiple times only pickup and asked is it bulky product? (Of course, is a matress!)
Says need to wait until not much shipment on certain days only manage to deliver my item! Seriously.just tell me to come collect myself if can't deliver!

Friendly, helpful and very engaging staff. Love to work with them. Delays are rare only during festivities which one needs to plan around it.

Very slow and called to office to check tracking number also no staff picked up the phone.
Called one hour no reply also.

Teruk la service gdex ni. Yang delivery ni tak sempat angkat call terus tak hantar eh? Call balik dah la tak dapat. Letak je la depan rumah takde siapa marah. Tak sempat angkat call terus taknak hantar lagi la orang marah. Sebenarnya memang malas nak hantar ke macam mana

The staff are super friendly and helpful. Only downside is hard to look for parking if you walk-in for collection

Delivery man just call n tell can't send to door step although my condo was allow courier ppl send it. Reason can't send is they busy n alot parcel need send. Bad service. Try call office also keep no ppl pick up or answer.

One of the worst experiences I had at Dato Keramat GDex outlet.
The Malay woman who attended me was incompetent, Ill informed, unprofessional, rude and unfriendly, without a smile or a polite tone in her voice. She made her tone so loud that all the customers started looking at us.
I wanted to send some papers overseas and I confirmed with one of the staff two days ago who told me the rate and confirmation on a piece of paper.
When I asked this lady named "Hani" she out-rightly denied the possibility of sending documents to my destination.
When I told her that I already confirmed from one your colleagues and showed her the rate written by her colleague on a piece of paper, she refused to acknowledge that, saying "this is not handwriting of our staff". Meaning that I was lying.

I literally had to argue with her to convince her to go ahead and process my papers. But she kept on saying that there's no guarantee that your papers will reach the destination.
Just imagine! Will any courier company afford to say that to its customers?
When I asked her to confirm the rate she retaliated with anger that, "I am not cheating you Sir" which I never meant but I only wanted to confirm the same rate as told by her colleague the other day.
She asked my passport no assuming that I am a foreigner because I was speaking English to her, which I replied that I have IC. She asked me the number and when I told her the number, she said, " This is not an IC number"
I mean, how could you respond to such a counter staff? Is she working in KDN?
Only when I showed her my IC then she started keying in the details.
I repeated that I need to know the rate before you proceed, she insisted that she had to "Key in my details" to quote me the rate of that country!
Which is ridiculous as the other girl straightaway told me the rate without even entering any of my personal information (When I told her that you don't require all that info to tell me the charges, she became furious & asked me to wait until she finished keying-in.
At this point her colleague "Tanish" advised her to give quote first & if agreed then proceed with the data input of consignment.
Anyway, when she told me the rate, it was exactly the same as what her colleague told me the other day.
This proved that she was wrong & she misled the customer saying "your papers cannot be sent to this country" or "the rate was not quoted by our staff" or "this is not an IC number" etc etc
When I asked her to show me the label address she had typed in, she reluctantly printed out and showed to me.
As I suspected, there were many mistakes in that. My name was wrong, the sender's address was incomplete, even the destination county name was wrongly spelled.
When I asked her to correct all those mistakes, she refused to do that and asked her colleague to handle me saying "First he wanted me to print, now he wants the label to be cancelled & make corrections. You handle him now. And grumbled something like that this is a fussy customer" and went inside "fuming" with anger.
I had to move to the other staff, whose name was "Tanesh". I must say that he handled all my questions very professionally with a cool & collected composure. Followed my instructions about the destination address precisely and corrected the other staff's mistakes. Printed a new label and only after my cross-checking and confirmation, sealed the pack and completed the job.
I must say that staff like "Hani" should never be put on the customer service position as she's not capable or trained to do it. She doesn't have the temperament. She should work behind the scenes in store or sorting packages, but never at the counter to be a face of "GDex"
If she remained in service of Gdex, she will make sure the company image is spoiled with her attitude and shoo the customers away to go elsewhere and GDex will go into loss. She should be asked to leave to save the company.
Nevertheless there's still hope as long as GDex has customer service staff like "Tanesh" who knows his job very well, competent and completely professional.

Execelent customer service as always, been getting services from this place for past 8 years, staffs are always friendly n helpful.the place has a new look.more spacious n looks neat. Recommended centre to get ur courier services

Mcm harey penghantaran.tak sampai 1minit tunggu dah blah.alasan tak sempat masa.palat punyer courier

When I received call from delivery man, I sent my son to the Guard House to pick up the parcel, but the delivery man is not there. I called back to that number, he said will delivery on Wednesday 20/4/2022. Today, I check the tracking, and I found out that the status explained the unsuccessful delivery was due to Customer Request for Rescheduled. What an irresponsible answer.

GDex service is so bad.they didnt even call me to deliver my parcel but shipment status showed as access not allowed. I really dont understand.
Tried to call Penang branch no pick up.i am totally lost i still have not receivelarcel for almost a week.

I called for three days but no response, nobody pickup, wonder outlet closed or workers at counter all dead already.

Started shipping with GDEX last MCO and customers always received parcels in good condition within 2 days. Lately they've really stepped up their game and customers are receiving parcels (PG-KL) in under 24 hours! I'm really impressed. Appreciating the newly renovated Dato Keramat branch as well. Staff are always polite, helpful and patient. They're always very nice even if I lodge in parcels after closing time, hehe.

Tracking system says my package is out for delivery since morning. I received NO CALLS nor any SMS at all from the courier person and they have the guts to change the status to failed attempt to deliver. I called the center but no one bothered to answer and one time they hang up my call.

I wasted the whole day waiting at home for delivery and my phone was with me all the time. It is not my first time having such issue with GD Express.

I have experienced bad services for other courier services but so far this is the worst.

Awesom food mee goreng mamak +ayam, mee rebus, mee rojak, Pasembur, Nasi goreng +ayam, nasi goreng kampung, nadi goreng cina, bihun goreng, mee dan bihun singgapura, mee dan bihun sup, mee kari, mee bandung dan banyak lagi sedap lazat dan beraroma.

Just phone me ONE call and I missed, and no to half an hour I phone back they don’t want to answer it! Poor service!

It’s very poor service and not kind hearted at all, I received a called at about 1130pm I was sleeping with my small kids I missed the called and they straight away text me to collect my parcel myself at their sg Tiram branch n not ever give me the full details address to collect my parcel, if they want to send the parcel why called at 1130pm almost midnight not a working hours? I beg to send my parcel again to my house they totally ignore me with this kind of service such a big company really truly dissapoited and will never use this courier service anymore really suck courier service