NSS Kia Service

So fat good professional service.very prompt and friendly.especially for Porsche owners this place is recommended.

Staff very friendly and explain all the problems with photographs. We'll done n keep up the good work. Thanks

I waited for a while to write this review, after driving around Klang Valley as well as a road trip to the East Coast. This is to ensure that I gave a fair review of the work done on this, Honda Accord 2011. Basically the work involved 1) the entire car suspension except the spring, 2) overhaul gearbox, 3) the entire engine, 4) steering rack reconditioning, 5) driveshaft service, 6) power steering oil & hose replacement, and 7) general service which in total 70 items in the job sheet. In short, below are my feedbacks.
Price: Reasonable. Worth the amount paid.
Customer service especially after sale: Excellent
Work quality: Satisfactory
Overall, Yes to those that seriously want to refurbish mechanical car parts.

Good services by friendly, helpful & informative staff.
Clean & cosy waiting room for customers.
Maintaining services here even after 5 years warranty last.

Great place, Great service, Very comfortable. They deserved to win all those awards. Keep up the good work!

Very good service given. Staffs explain details and why change are needed. Cozy environments for me while waiting for the service.

Professional workmanship and friendly customer service. They are very transparent when sharing their repair recommendations.

Excellent level of customer service provided by the owner and also all the staffs, especially Mr Elangoh. Very satisfied with the service experience. Highly recommended.

I ORDERED ECU PARTS SINCE LAST YEAR OCTOBER 2021. I ALWAYS NEED TO TAKE THE INITIATIVE TO ASK WHEN IS THE ECU ARRIVING. INITIAL STAGE THEY SAID THIER HQ HAD ORDRED THE PARTS, AFTER THAT OTHER CARS PART ARRIVED EXCEPT MINE. BUT THERE WERE NO EXPLANATION WHY IS MY ECU NOT IN THE ORDER LIST/SHIPPING WHERE THE ORDER HAVE BEEN PLACED ARRIVED.
FROM HERE ONWARDS THERE WHERE NO FOLLOW UPS NO RESPONSE NO REPLY. WHENEVER I CALL TO FOLLOW UP THERE IS ALWASY SOMEONE TELLING ME HE WILL GET THE PIC TO CALL ME BACK. THERE WAS NO CALLING BACK NO FOLLOW
UPS NOTHING FROM THEM.
ITS THE WORST WORKSHOP EVER.

Appreciated that Mr. S. Elangoh reach out to me after receiving my feedback on the 1st service experience at NSS Glenmarie. This is great that service center should also prioritise customer experience meanwhile maintaining a good quality of work.

Nice staff, good service. Can improve on follow up on spare parts availability and servicing time.

I drive a Kia Grand Carnival and it is still under warranty, and came in 3 times since October, but after 6 months and all the hassle of coming very far (I live 40 minutes drive away due to jam) they told me now they do not do warranty claims without solving my issue. (Car serves to left due to alignment issue and replacing the camber nut does not help) Next issue is to solve for suspension replacement but they do not want to do it. Do not recommend for you to come in for warranty claims with Kia. You have lost one loyal customer, I will never come back here. To the rest, if you are willing to pay expensive prices, you will get reasonably good service). Not sure how they can win awards when they wear Kia uniform but do not want to honour Kia claims and ask me to check with HQ.

Dropped off my car at 9.15 for a check and i only got a call back on what the issue is at 12.50pm. Bearing in mind that i made an appointment a few days earlier so i wasn’t sure what took them 3.5 hours to check the car. They managed to diagnose the issue and the car was ready an hour after that.

Good service in terms of people-service, but it still takes a while for your car to be serviced. Don’t forget to bring a sweater while waiting for your car because the lobby/waiting area is COLD, FREEZING COLD. (It was a company directive not to increase the thermostat unless requested by us customers lol)

Service was good. But I wasn't happy with the alignment and balancing done there. My car still sways to the left and steering trembles when hard braking. Going again this Thursday to have them recheck again.

Excellent service! Had a minor issue with the car and this is the closest Kia service centre to me. SOP compliant centre, very thorough and was explained in depth and kept updated on each step/process while I was waiting

Comfortable and spacious waiting area and very good soundproofing too as you don’t hear any noise coming from the workshop part at all, which is right next to the wait area.

My car was sanitised right before they passed the car back to me.

Highly recommended, and thank you to Asher and foreman for your friendly and accommodating service

I sent my Mazda 8 for service, come with thorough inspection than I sent to Mazda service center which surprised me. Because I rely on this car to bring my family around, safety always is my priority. I have sent my phone other 2 cars here before Toyota and Hyundai. The experience is consistent after so many years. The inspection always come with urgent and important thing to fix which I can plan in advance. Highly recommend for this workshop!

Been here servicing my car many times. Very good service all the while. Saw my car parking outside after they done servicing, they are so kind to drive in my car when it's raining so I wont get wet. My roadtax didn't stick properly and fallen off, they even fix that for me. Very thoughtful:)

Satisfactory service rendered.the technician carry out the servicing or any works properly without putting any worries by leaving the car here.the service team rather helpful, able to attend any queries immediately.

Very fast service. Staff very professional and courteous. Great Facilities with free wifi while waiting for car. Recommended for kia owners.