UM Specialist Centre (UMSC)

Servies everything very bad
Staff very rude & no patient, especially at night shift staff, I stay here 1 night to take care my baby, another side room baby keep cry until half an hour without any parents accompany, the nurse never go & see how the baby? Why cry serious? Then I cannot tahan I go out and ask the nurse (can help to take good care for the baby? Very kesian) when I go out at counter area - the nurse is sleeping & lying on the table with cover with blanket)
OMG.
I really cannot leave my baby alone at here scare

The very good patient is doctor darmendran & doctor Ganesh

But very disappointed for the time appt
Ask me come 10am, then ask me wait until few hour without any inform (when ask from nurse, very rude the sound to reply us, even is the counter registrations also)

Not I dun wish to wait, coz I ask before I come, doctor say come for daycare will b very fast settle it.finally is- NOT

Coz my baby is special case, every time after milk need to clean the operation area to prevent infection, so I dun wish to stay at hospital too long time

Today I called your general line 3 times. I was put through your switchboard system that required me to key the desired numbers.each time I called I was put on hold for 9 minutes.the irony I was still not able to confirm my appointment.buck up USMC you are losing potential patients

Call 78414000, you get a recording of, press 1,2,3.your call is important to us. No one ever speaks from then on. I've been at it for half an hour

Time spoiled.
Appointed need to wait more then 2 hour.service very bad.
Consultation room 1

Unless you you have no choice but need to be in that hospital, ill advise you do not go, some nurses are really really rude! After waited for more than 3 hrs, i decided to leave the hospital without seeing the dr! The appointment time was set, we came early because we didn’t want to be late, i didn’t know how long my 85yo father need to wait if i don’t leave after waited for 3 hrs! When asked the staff nurse and she replied rudely i can go ask the Dr why did he came in late!

Give appointment a specific time and said don't be late and keep giving reminder to be early but when registered only to be told need to wait for more than 2 hours! What's the point of giving time based appointment when required to wait so long. Just say first come first serve. Called the customer service, no one wants to answer or come to speak. Asked for an in charge to speak to didn't get any response. Completely not child friendly hospital

So far everything seems ok, no unpleasant experience except for limited parking space.

Undergone my gallbladder surgery by Dr Koong Jung Kit. Treated by few other good specialist ie: Prof Idzwan, Prof Jeyakantha (my mom’s specialist) Prof Thajun (mom’s specialist too) & Dr Chung Weng Hong. All of them are good and well verse in their own areas.

Can further improve on the speed and waiting time especially during payment / clearing the bills.

Level 3 payment counter. Staffs are very rude and inefficient.
I left after making payment and turned back later realising that she didn't make my next appointment. She made me queue again for that!
I refused and told her its her responsibility to make the follow up appointment after collecting payment. She said I must request for it!
This incident happened around 6pm 28th June 2023.

Specialist were very good no doubt (Dato Goh, Prof Darmendra, Prof Ida and Prof Firdaus)
Staffs were good except the Male caterer and neuro lab Male staff (in ward and neuro lab) should ask permission to get in due to women aurat.
Admission took very long (4h) but has pre admission longue to chill out watching tv series.
Umsc website is the best, better than any other private hospitals.
Overall satisfied with the service.

This is reviewing Dr Yip Cheng Har and Dr Wey Mang Chek. Patient has very bad experience and now suffering. I encourage anyone who experience medical negligence to sue and get your deserved compensation.

Wey Mang Chek thinks it is like very funny when patient have tragedy.can be next Jocelyn Chia

Set appointment a week earlier and supposed to be there at 5.15pm. Waited until 6.45pm then saw the lights off and approached staff at counter to be told that the doctor is not well so he left at 4pm. Unacceptable service. They’ve should let patient know before registering.

My routine with dermatologist in UMSC for eight months was pleasant. Of course, waiting is unavoidable. But the process from A-Z was smooth.

Be mindful of the signage they posted especially if renovations are around. Sometimes the counter for payment changed. The instructions are clear and easy to follow.

Prices are better compared to other professional dermatologists.

Note: Prepare cash for the parking although they said TnG can be use. Most of the time, it didn't work. Best to prepare RM1 and RM5 notes.

Had a very poor experience with Dr Tai Mei Ling Sharon in Neurology. Saw me for 5-7 minutes and was on WhatsApp constantly. She would start texting in the middle of me explaining my symptoms and not even ask me to hold, or excuse herself. Kept repeating questions that I had already mentioned. Very distracted and felt extremely irresponsible. Was charged 260 MYR for this and to be told I can go see an ENT. No interest in the patient and felt very unprofessional.

The staff is really bad. How can the DOB of the patient can be wrong and can't change! The even has no solution for this.

Doctor is nice nurse also good. But the service is super slow and the fee is consider higher if compare with other. So I very disappointed with their speed to handle patients enquiries and requests. Not recommended and won't go there again.

We are very grateful to Dr. Chung Weng Hong and Prof Chris Chan for performing the surgery on our child with scoliosis. Overall, the operation went well, and our child is doing fine with the recovery. Thumbs up to the UMSC scoliosis team!

The highest mammogram and ultrasound charges. I have sent an email one month ago with bills from other hospital no reply from UMSC. Only the report they charged me 50% of the diagnostic Imaging.
The customer service told me they will definitely acknowledge my email within 7 working days but now is one month I have not heard from them. So expensive hospital. Not recommended.

Normally the staff including the pharmacist are very affectionate. But to my dismay my hubby and I had to wait nearly more than an hour for the prescription which was overlooked by a staff member and she was rude. This shocked me. The worst part was at the pharmacy.where one of the pharmacists gave the wrong medication which belonged to some other patient. Luckily my hubby noted and alerted the pharmacists that this medicine is not his.then they realize.
Very disappointed and hope in future they won't repeat the same mistakes.

Finding a car park is like treasure hunting at Menara Timur. The car park is so dark and is jz a place waiting for mishap. Admission takes forever, when we reach there were only 3 people wanting for admission, took us 1 hour to get admitted. Please take into consideration that people go to hospital bcoz thy need medical assistance. Hope u all will be kind enough to improve your work efficiency

12.30 pm appointment booked 3 months in advance during last visit in July. Arrived at 12pm. 4 hours later still waiting to be seen?