Proton Semenyih

My car got brake failure issue and it emergency.the customer service mention there are busy and ask to book an appointment.worst experience

Not many que here. Easy to make appointment through whatsapp. Acceptable waiting time. Polite and good receptionist. Just that they don't provide free car wash.

The best service by Encik Muhd Idham very recommended place and sales person to buy a car from him. He will always try to get the car as soon as your request. Overall 5/5

Send my car on 9.30am and inform some issue with my car. The girl at counter said by evening can complete, so when i arrive on around 4.15pm and i wait at waiting area for a while, then at 5.30pm I realized that the workshop and counter already closed.they should inform us early if my car need to park there for 1 days or more.i dont mind to leave my car there but need to inform customer…what a bad customer experience, wasting my time waiting for nothing

Had a very smooth and pleasant experience. Yao Lun went beyond his capabilities to ensure the car was delivered on time and helped to arrange for the surprise for my sister. Hats off 10/10.

Collected New car:
Salesman Mr Daniel is very professional and friendly. His Service was excellence, helping from A to Z since my enquires before purchasing process.
Thank you Mr Daniel for getting my new car before CNY.

10/10 rating service

Worst service center ever.sent my car for service, need to wait for more than a year.so many excuses given.been charged with ridiculous price.once 'done' its not even done at all.so many things still need to be fixed after.very disappointed with the service.my brother also experienced the same thing with his car as he went there earlier than me, for multiple times considering already.we thought it will be better; somehow worsen for my turn.

Went to this showroom in Semenyih, almost 50km from my home because they have car in stock and could deliver quickly. Daniel, their sales executive was very professional in explaining the differences between X50 and X70. The test drives was well conducted over a reasonable distance and road condition. Daniel patiently answered all my questions during and after the test drive. The purchase transaction process was simple and good. Car delivery SOP could be improved. Too many unnecessary steps in my case resulting in slight delay. Daniel informed me of the hurdles as soon as he encountered and we worked together to settle it. Overall I am happy with my purchase although the slight delay in car delivery was upsetting. Hope Puncak Merak could simplify their SOP and educate their administrators to make it customer friendly. Highly recommended dealer to buy your Proton from. No experience to share on their service center yet.

I have a very pleasure experience in my recent proton car purchase with Daniel Ng (Team Manager). He is a very responsive, dedicated, thorough person handling my order. The whole purchase was superb. Highly recommend Daniel Ng if you are looking to buy a proton car.

I am very satisfied with the sales advisor who took his time to explain about the car in detail excellent service.

Sent car for first time service.
Right after service, my hand brake sensor broken, and my reverse sensor become problem.
Need to go back and report, plus need to pay for the broken sensor. Was driving the car almost a year.nothing problem. Right after service, there were problems.

Terima kasih saya ucapkan kepada Proton Puncak Merak Semenyih diatas hadiah cabutan bertuah Mi TV 32" dan juga tidak lupa terima kasih kepada SA En. Rahsid yg menguruskan pembelian yg terbaik bagi kereta saya Proton X70 1.5

Mixed review for this centre.
- Buying my X50 Flagship was smooth: sales told me that wait time is 4-6months, I was lucky to get an allocation and take car within 3+ months. Attentive and patient with my questions throughout the wait time
- I was away when the car arrived and was told my car was already at the centre for more than 3 days - yet when I collected it, they could not arrange for me a washing in time as they said the washing staff were on emergency leave. Not sure why they could not wash it earlier, but it wasn't too dirty so I did not mind
- First service after first month, appointment was made quickly and was served immediately on arriving. I reminded them about my VIP card rebate. They said service would take 3hours and may delay a bit because the washing station was packed
- Service completed and called me after 2.5hours. When I went to collect the car, they did not give me the rebate until I asked for it again. And they also did not mention any issues with the servicing
- Was puzzled because they did not wash the car at all. Furthermore, there were oily stains on the centre armrest and side of the seat

If they have issues with car washing, just tell us la. Some of us can accept or work around it. But I can't accept having my car back dirtier than it was before.
Maybe next time have to wrap my car up before sending for service.

THIS IS THE WORST PROTON SERVICE CENTER.
My Wife sent Her Car for Repair. She had been Lie & Charged with Outrageous Price.
When she want to Order the Materials, They said it Only Cost around RM350. BUT. When She want to Pay. TOTAL become RM800+.

And The BEST Parts is. The CAR was NOT Been Repair, They Replace something else that does not need to be Repair/Replace.

PLUS.
They Broke the CAR Plate Number.
My wife notice it when she get the Car Key back. They Did Not Said anything about it. Once my Wife Notice it then They start saying Sorry. And DO NOTING!

For ALL this, My Wife had to Wait for Hours.

So. To ALL People.
Please AVOID Coming to this Service CENTER.
They will LIE To You. & Charge you with No Reason.

UPDATE:
No need to Contact me, Me or My Wife will Sent Our Car for Service/Repair to Other Place.

Attended by Mr Hafizi, from sales dept.
Such a nice person, very friendly and knows everything about the proposed card, inside out… 5 stars service!

If u are just to view the car, he’ll make u buying instead…

Layanan memuaskan, ada lounge menunggu untuk customer, tempat nya luas sebelum ambik apa apa offer service check dulu, adakah void warranty kalau tak ambik, disediakan air coffee, teh dan coway, makanan hanya biskut dan kek

This is 1st time service in this centre. Warm welcome frm Ms Adlina, I was very pleased with the way she approached me. She explained everything patiently and cleared my doubts amicably.
The only thing that I wasn't satisfied was the duration for the service was too long, I came around 3pm and my car was ready only around 6.20pm.super slow service! Moreover, the service was incomplete as I have to bring back my car for the 2nd time. According to them, they need more time to check.
Overall I'm satisfied and would love to give 5 star if not for the waiting time.

Kudos to Ms Adlina for her service! Thank you!

Puas hati. Jarang SC advise kata takyah tukar lagi sebab elok lagi. Mula-mula saya dah agree nak tukar brake pad.

This is my first time sending my car here for 90k KM service. And this is my first time too receiving such a wonderful customer service from PROTON. Thank you Ms. Adlina keep up the amazing work, PROTON Puncak Merak

Trustworthy, Quick and clear communication, great guidance and service. Thank you Mr. Anand for your best services.