Honda Botanic Klang

Slow service, the worst honda service centre ever, only 4-5 mechanician in the whole building, feel bad to u HONDA, not again, bye

Bad services. And bad attitude
The counter guy name called Adam simply accused and irresponsible.
My car CRV not able to solved until l went to peringgit.

Some swears by the owner’s manual, others follow their gut feel. The latter, and you choice which one? #major #service

Offer Customer Beverage Packages where while waiting the car to be service, have complementary coffee makers, coways, nasi lemak and biscuits, kids have their own playpan if I not mistaken 2nd floor, not sure whether still have or not. Have plenty of seats for those who wait.provide car wash after service the car. Toilet clean 4/5.

Overall service 4.6/5.

Have feedback survey from the operator too to improvise their services.

Called in to check on the price to replace my city brake pads and rotor, the person I spoke to said need to bring the car in for inspection. I’m like, I want to replace also need to inspect what? I have already decided to change these parts and what some more want to inspect? Why is it so hard for Honda to give the price when customer ask for it? And this person I spoke to said will check with the service manager and get back to me and till now no response. I’m not a big fan of disk skimming because it will cause other problems (noise while braking, warping due to thinner disk) within a short time frame and then need to spend $$$ to get it replaced, so better to spend one and just do the right thing. I have to bring in the car 1 day and if the price quoted is not up to my expectations then I have to go other place and that’s another day gone, won’t it be best if you guys just give the price and then we will be able to decide if need to bring in to honda SC or outside sc. Hopeless

Service is good.

Normal service will be quick but to inspect on car minor/major issues will be longer.

They do provide free shuttle service to nearby places.

Special thanks to Service Advisor Mr Clarance Lazola for his kind assistant & friendly service. Highly recommended.

Very bad experience with one of your sales person Vivian Mei Yee! Bad service, rude, and not honest! Definitely won’t recommend!

Service level fair as expected. But something fishy. Someone from the Service floor always deleted the car dashcam video. Everything from point the car reached - while servicing - test drive (complained), all missing.

Mr Shahrol (Ayoi) Very friendly salesman, always happy when talk to him. Help to settle for bank loan until i get it.fast reply on every questions.whole process in very smooth and professional.and very good explanation on car delivery section. Overall, i had a great experience with him and his service is highly recommend

Not recommended. The service agents have misrepresented the issues during my service. They suggested me to change my airbag crash sensor with a high replacement cost and emphasised the airbag will not deploy during a car accident.

I then went to consult another workshop on the matter. Guess what? It’s actually just a sensor to detect the weather temperature. The only work that needs to be done is to clip the weather sensor to its original position. I’m very disappointed with the reliability of this service centre.

1st time had my normal service at here today (15/5/22,840am)
receptionist counter (Malay lady), and also especially no 7 counter (malay guy) registration counter, they are friendly and polite.

This is indeed the best Honda service centre. Although there are a lot of customers but the service level and speed is good. From service advisor to customer service and even the pantry lady (kakak selalu senyum) are great. My office is in Kepong but I rather travel all the way here to service and not Belux Auto (Honda Kepong)

But this place quality dropped after few years. Today 2022 service quality is bad, they charged for car wash but didn't wash the car at all, almost cheated by them

Deal with En Razak & Mr Benny for accident matter. Really helpful, give the best suggestions.overall after sales service terbaekkk!

Very good service Every staff is so nice and friendly. Thanks to the consultant Adam who serve me and my car so well and responsible. Environment is comfortable too. Definitely will come again.

Although it was a via phone call, very satisfied with the detailed explaination given by Ms. Mimi for all the activities that done for my car service. Keep it up!

6 months ago, I made an appointment with Honda Botanic Auto Mall to service my car. I had to wait for 1 hour before being approached by customer service officer. Today, my appointment was set at 10.45am. I arrived early at 10.30am. Waited about 30 minutes before being called by customer service officer. At 1.45pm, my car is still parked outside the garage waiting for its turn. I am wondering what is the point of having the appointment system

Hi Honda Team,
You service was damn good.
Perfect timing, and the way handle customer was damnnn good.no words. Specially the staff name Miemie. She was damn polite, and answering all my questions without any forced face. She was with me until i end the session of the service nad she follow me till the car for send off.really a good one. Thanks alottt. 10**********

Someone can give me the contact number for service here. I had call the phone number shows that few times during office hours but nobody received.

Vry good customer service. Always happy to service my car here. Even after servicing they call and make sure your car is ok and the way they wrap your steering to avoid virus contact during this pandemic is a very good effort. Good job Honda.