BRO Car Rental (Kota Kinabalu International Airport)

Seamless hassle-free pickup and drop-off at the airport. Honest and transparent pricing breakdown and very clear T&C's. The car was also in excellent condition, felt like a new vehicle with how well-maintained it was.

The team was very responsive and communicative, always responding to queries within seconds. The entire process was very smooth, it was genuinely impressive.

Upon making payment online with the website, I was provided with contact information of team members who would be handling our vehicle collection way in advance and with detailed steps on how and where to collect it. I never felt as though I was unclear on what to do next, although it was my first time renting a car in KK (assuming possible different procedures etc from Semenanjung).

We managed to pick up our vehicle at the arrivals gate and settled all remaining checks, contract signing and payment easily within 15min. Same with drop-off at departures, swift checks and collection of the vehicle within 10 mins so we could proceed to our airport check-in with no interruption.

We accidentally scratched the side of the car above the tire and informed the team accordingly, who came back to us quickly on the estimated costs for us hirers to pay as it was our responsibility. Even that was very efficient as it was cleared within a couple hours, so we prepared sufficient cash for the minor damages.

Shoutout to Ibrahim who was on standby for our vehicle collection and made the whole process very quick and easy. Really friendly team with efficient customer service. Will definitely rent again through BRO Car Rental if I return to Sabah soon. Thank you!