SiteGiant Sdn. Bhd.

The service is very good, every problem is solved, the customer service is very patient The operation is not difficult, and it solves the problems of many online stores.

Their team are very helpfull and all the guidance given are very clear and easy to understand

Honestly system wise, there's really a lot of room for improvement. But I really want to take the time to say thank you to Kian Ming and Janice for their help in answering our enquiries and helping us in navigating through the system. Thank you: D

I am happy to share my review for the onboarding session with SiteGiant. The experience was exceptional, and I feel confident in using the platform to its fullest potential.

The onboarding process was seamless, and the SiteGiant team (conducted by Kian Ming) was highly professional and knowledgeable. The team was responsive to my needs and provided timely solutions to any issues that arose during the onboarding process.

What impressed me the most was the comprehensive nature of the training. The SiteGiant team went above and beyond to ensure that I had a complete understanding of the system's functionality and how it could be customized to fit my business needs.

The training covered everything from basic navigation to advanced reporting features, and I was impressed with how easy it was to follow along. The team also provided me with valuable insights into how I could optimize the platform to achieve maximum efficiency and productivity.

Overall, I highly recommend SiteGiant's to anyone looking for a comprehensive solution for their business. The team's professionalism and expertise made the onboarding process a breeze, and I am confident that SiteGiant's platform will help me take my business to the next level.

Nur Amalina, really a great customer service agent. She help me slot out all the problems and wait until I finished resolve my problem. Thank you so much, a wonderful and helpful agent she was that willing to help since morning until noon without any complains or show any irregular emotions. Thank you SiteGiant for wonderful agent.

I am using sitegiant lite, not recommend this system too many bugs and not user friendly, if you have many variation for one product, you need to key in info to create variation one by one, no duplicate function

Fahtin is definitely the best customer support here in SiteGiant, assisting in solving deep technical issues that we faced as client. Humble and excellent in her work!

21/7/2021

Sitegiant is great to sync with Shopee platform, however when syncing both Shopee and Lazada, the problem arises! The integration between Sitegiant and Lazada is not that mature yet especially when you replenish the stock under different variant, it will become a mess as in Lazada backend will create duplicates and there's a lot of tuning work to do, manually.

I would advise if you want to sync both platforms and your products have a lot of variants, consider well. Also the multichat is only able to sync Whatsapp, Shopee and Lazada but not including all the International Platforms like Ebay Amazon. (At this moment)

I hope in the near future, Sitegiant can improvise on the above matter. Last but not least, Fahtin from the support site is very helpful during the whole process. Appreciate that, keep it up with the team!

We been using Sitegiant for a year and their customer service and marketing team are definitely the best among all Malaysia marketplace sync platform. Sitegiant always provide us a good solutions when we facing issue or giving any suggestions. Yet, they also keep improving their functions that fits Malaysians.

Site Giant is an excellent platform for startup company, they make your live easier by providing a platform for you to build a fast and efficient website for your company. On top of that their live chat group (support team) @Ui Sern, @Thai Jim, @SUN. Kudos! To them, they are very responsive in handling your quarries and they know how to solve your errors or problems in your site. I have been using many platform similar to SiteGiant before but now I know why they are the No1. Thank You Once Again.

As we use SiteGiant's service to start building our online store, their professional team members answered our every inquiry, and issues faced were also solved by them. They are helpful and responsive, and so we would encourage you all to approach them if you are going to have your online store as well using SiteGiant's service. Cheers!

I am a sitegiant Lite user, Kahwai has assisted me and setup the store for Sitegiant Lite. Thanks for his patients.

Great products and services i experienced with SitGiant, one of the best choices to go for when choosing to play in Malaysia online market. Thank you SiteGiant!

We used SiteGiant for 1 year now and we have no regrets for signing up! We are able to manage our Shopee and Lazada orders in SiteGiant much faster. We can also easily set up our own website and promote our products. Most importantly, SiteGiant has awesome support staff which is patient and always solve any questions we have.

Most of the SiteGiant features are marketplace seller oriented. They have multiple power sellers tools like Product Watermark, Payment Reconciliation, Shipping Label Printing and so on which I think is very helpful in reducing our workload and smoothing our daily operation. Thanks SiteGiant. Hope you guys can come out with more useful marketplace tools for us.

My parents were selling women’s shoes in a mall. Two years ago, my brother and I took over this business and we decided to go online. I wanted to say that SiteGiant is a very good eCommerce platform for beginners like us to sell online. We can sell on FB Shop, our own webstore and even marketplaces like Shopee and Lazada. The customer service is super-friendly and helpful as well. No regrets signing up SiteGiant as our eCommerce service providers.

Thankyou SiteGiant team for helping us on our every single query. Especially KahWai, he is very helpful and fast response! Thankyou so much ~

We are selling women’s clothing in both Lazada & Shopee. It is troublesome to open two different browsers at the same time to manage our customer’s enquiries. Thanks to SiteGiant MultiChat, we can now manage our Lazada and Shopee chats all in one place. Not only can we maintain a good chat response rate, but also gain good reviews from our customers.

We like payment reconciliation feature because we can check Lazada and Shopee overcharge easily. Of course, they have many marketplace tools too. If you are a marketplace seller selling in both Shopee and Lazada, you definitely should give SiteGiant a try.

Despite Shopee having its own shipping label printing, we prefer to use SiteGiant Shipping Label tool. We could print shipping labels together with the packing list and immediately know what items that we’ll need to pack for each order. Best part is we can sort and print the shipping labels by best selling items. In this way, we just have to pick the same item once.